Terms of service

Terms of Service

Welcome to Kojavia.

These Terms of Service govern your access to and use of https://kojavia.com/, including purchases made through our online store.

Kojavia is operated by STERLINGFJORD LLC, a limited liability company registered in Florida, United States.

By using our website or placing an order, you agree to these terms, subject to applicable consumer protection laws.

1. General Information

Store Name: Kojavia

Legal Business Name: STERLINGFJORD LLC

Business Type: Limited Liability Company (LLC)

Employer Identification Number (EIN): 98-1959588

Business Address: 1200 N Federal Highway, Office 348, Boca Raton, Florida 33432, United States

Official Website: https://kojavia.com/

Customer Support Email: support@kojavia.com

Kojavia is an online retail brand operated by STERLINGFJORD LLC.

Our website offers beauty, skincare, personal care products, and related accessories.

Our online store is powered by Shopify.

2. Eligibility

By placing an order, you confirm that you are legally capable of entering into a purchase agreement under the laws applicable to you.

You agree to provide accurate billing, shipping, and contact information.

3. Products and Availability

We make reasonable efforts to ensure that product descriptions, photographs, pricing, and availability information are accurate.

Minor variations in packaging, appearance, or presentation may occur.

We reserve the right to update product information, discontinue merchandise, or limit quantities where permitted by law.

4. Pricing and Payments

Prices are displayed in the currency shown on our website or at checkout.

Applicable shipping charges, taxes, and additional fees will be disclosed during checkout before payment confirmation.

Payments are processed through the payment methods displayed at checkout.

Orders are subject to payment authorization and verification.

We do not knowingly charge customers for additional products or services without their authorization.

5. Order Acceptance

Submitting an order does not guarantee acceptance.

We may decline or cancel an order for legitimate reasons, including product unavailability, suspected fraud, payment authorization failure, or material pricing errors.

If payment has already been collected for a canceled order, the appropriate refund will be issued.

6. Shipping and Delivery

Orders are shipped according to our published Shipping Policy.

Estimated delivery periods may vary by destination, carrier, product availability, and circumstances outside our reasonable control.

If we cannot ship within the applicable promised timeframe, we will provide the notice, cancellation options, and refund rights required by law.

7. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return and Refund Policy and applicable consumer protection laws.

For assistance with a return or refund, please contact support@kojavia.com.

8. Product Use and Safety

Customers should follow all product labels, usage directions, warnings, and care instructions.

Skincare and personal care products may produce different experiences depending on individual skin characteristics.

Discontinue use of a topical product or accessory if irritation or discomfort occurs.

Information provided on our website is intended for general product education and does not replace personalized medical advice.

9. Intellectual Property

The Kojavia name, website content, original product descriptions, graphics, designs, and other proprietary materials are protected by applicable intellectual property laws.

Unauthorized commercial reproduction or distribution of protected content is prohibited.

10. Prohibited Activities

You agree not to use our website to:

Engage in fraudulent or unlawful activities.
Attempt unauthorized access to our systems.
Distribute malicious software.
Interfere with website security or operation.
Violate the intellectual property rights of others.
Misuse customer accounts or payment systems.

11. Third-Party Services

Our store may use third-party services, including Shopify, payment processors, fulfillment providers, and delivery carriers.

Certain third-party services may be governed by additional terms and privacy policies.

12. Limitation of Liability

To the extent permitted by applicable law, Kojavia and STERLINGFJORD LLC are not responsible for indirect, incidental, or consequential losses arising from improper use of our website or products.

Nothing in these Terms excludes liability that cannot legally be excluded or limits mandatory consumer rights.

13. Governing Law

These Terms are governed by applicable United States federal laws and the laws of the State of Florida, where STERLINGFJORD LLC is registered, subject to mandatory consumer protection laws and applicable jurisdictional requirements.

Nothing in this section limits any non-waivable rights available to consumers under applicable law.

14. Changes to These Terms

We may modify these Terms of Service to reflect changes in our business practices or applicable laws.

Updated terms will be published on our website and will not retroactively eliminate existing consumer rights.

15. Contact

For questions about these Terms of Service, please contact: